We are Unity App Store , doing business as Unity App Store (“Company,” “we,” “us,” “our“), a company registered in Pakistan at Gulberg , Lahore , Pakistan 54000.
1. Refund Eligibility
Refund requests may be considered if:
- The product does not work as described in the product listing.
- The product has major technical issues that cannot be resolved after contacting our support team.
- The wrong product was purchased by mistake (subject to platform approval).
Refunds will not be granted in cases where:
- You changed your mind after purchase.
- You do not have the required technical knowledge, hardware, or software to use the product.
- The product was used extensively or downloaded and then requested for refund without valid reason.
2. Unity Asset Store Refund Rules
Since our products are distributed through the Unity Asset Store, all refund requests are handled according to the Unity Asset Store’s official refund policy. Please review Unity’s policy here: https://assetstore.unity.com.
3. How to Request a Refund
To request a refund:
- Visit your Unity Asset Store account purchase history.
- Select the product and choose the refund request option.
- Provide details about the issue and, if possible, screenshots or error logs.
We recommend contacting us first at [Your Support Email] so we can try to resolve the issue before you request a refund.
4. Processing Time
If your refund is approved by the Unity Asset Store, it may take 5–10 business days for the funds to be credited back to your original payment method. Processing times may vary depending on your bank or payment provider.out this Privacy Policy, please contact us:
5. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Unity App Store
Lahore , Pakistan 54000
Phone: +923225507507
sales.unityappstore@gmail.com